sandra wiley: staffing problem? check your culture

whether it’s clients or talent, if you build a better business culture, you’ll get better results.

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the disruptors

as shareholder and president of boomer consulting, sandra wiley has been speaking with firm owners and leaders for nearly three decades and clearly sees the need for change in the profession.

“the business model that was built before cannot be the business model that you have going forward. it simply doesn’t work,” wiley said. “now, we’re still living in the old business model,” and we have to get out of it.

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when she does exit interviews to find out why people are leaving a firm, she said they all say it’s because of the hours. they need to find more balance in their lives, and they need to work less. while accountants do have government-imposed deadlines for tax returns, there are ways to reduce hours, wiley explained. we can do extensions to spread the work out over time and people, and we can outsource. most importantly, we can be more selective in the clients we work with. “we don’t have to work with every client we’ve ever worked with,” wiley said.